Terms and refunds

1. Using GoodPlace

These terms are an agreement between you and GoodPlace, run by Eze Goodluck in Nigeria. By creating an account you agree to them. You need to be at least 16. Keep your password safe, because you're responsible for what happens on your account. Accounts are for one person and can't be shared or resold.

2. AI and study content

GoodPlace uses AI (Claude, by Anthropic) to make questions, flashcards and lessons and to explain answers. AI can make mistakes or be out of date. GoodPlace is for learning and exam practice only. It is not medical advice and must not be used to make decisions about real patients. GoodPlace isn't affiliated with, or endorsed by, any university, hospital or exam board.

3. Your uploads

Anything you upload stays yours. You give us permission to store and process it, including sending it to our AI provider, so we can provide GoodPlace to you, and to show it to a Place (a class or study group) when you choose to share it. Only upload material you have the right to use, such as your own notes or slides your lecturers gave you for study. Don't upload anything illegal or offensive, or anyone's private information. We may remove content that breaks these rules.

4. Fair use

Don't try to break, overload or get around GoodPlace's limits, copy its content in bulk, or use it to build a competing service. We may suspend accounts that do, or that use AI features in ways that look like abuse.

5. Plans and payments

• Prices are in Nigerian naira and are shown on the Premium page before you pay. Payments are processed by Paystack.
• Premium plans (monthly, every 3 months or yearly) and AI Boost renew automatically and are charged to your saved card at the start of each period, until you cancel.
• Cancel any time from the Premium page (Manage subscription). You keep Premium until the end of the period you've paid for, then move to the Free plan. Nothing you've made is deleted.
• Switching plans: moving to a plan that costs more happens straight away, and the unused part of your current plan is taken off the price. Moving to a plan that costs less starts when your current plan ends.
• Pulse (previously called AI credits) has no cash value and can't be transferred. It pays for AI features and for cosmetic avatar items, and never changes your XP or rank. Monthly Pulse refills each month and doesn't roll over. Bought Pulse doesn't expire while your account is open. Avatar items bought with Pulse are yours to keep for as long as your account is open.
• If we change prices, we'll tell you at least 14 days before your next renewal. The new price applies from that renewal.

6. Refunds

• Plans: if you ask within 7 days of your first payment for a plan and have used fewer than 50 Pulse from it, we'll refund it in full. After that, payments aren't refunded, but you keep access until the end of the period.
• Renewals: if a renewal went through that you didn't want, ask within 7 days. If you haven't used that period's Pulse, we'll refund it and cancel the plan.
• Pulse packs: refundable within 7 days if none of the pack's Pulse has been used. Pulse spent on avatar items counts as used.
• Mistakes on our side: double charges, or payments that didn't give you what you paid for, are always refunded.

To ask for a refund, email goodplace.support@gmail.com from your account's email address with the date and amount. Refunds go back to the card or account you paid with, usually within 5 to 10 working days. This doesn't affect your rights under Nigerian consumer protection law.

7. Changes and ending

GoodPlace is growing, so features may change. If we stop a paid feature, we'll refund the unused part of your current period. You can stop using GoodPlace and delete your account at any time from Settings → Account & help. Deleting it stops any plan from renewing. We may close accounts that seriously or repeatedly break these terms. If we do, we'll refund any unused paid time, unless the account was closed for fraud or abuse.

8. Responsibility

We work hard to keep GoodPlace accurate and available, but we provide it "as is" and can't promise it will always be error-free or online. As far as the law allows, we aren't responsible for indirect losses, such as exam results, and our total responsibility to you is limited to what you paid us in the 12 months before the problem.

9. Law and contact

These terms are governed by the laws of the Federal Republic of Nigeria. If something goes wrong, please contact us first at goodplace.support@gmail.com and we'll try to sort it out. We'll tell you in the app before any important change to these terms takes effect. Our privacy notice explains how we handle your data.